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ACCOUNT & DATA

Muklog Account and Data Deletion Guide

How Muklog handles personal information, service use, subscriptions and account deletion.

Effective date 2026-08-01

1. How to request deletion

  • App: Profile > Account and data deletion
  • Web: https://jdle.co.kr/muklog/account-deletion
  • Contact: Select “Muklog account deletion” at https://jdle.co.kr/contact

We may need minimum information to verify your identity, such as the login provider and account email used with Muklog. Do not include passwords, full purchase receipts, or purchase tokens in your request.

2. Information deleted

  • Kakao, Google and Apple login links and your Muklog profile
  • Active login sessions
  • Personal food entries and AI analysis results
  • Shared sticker images you uploaded
  • Personal rooms and memberships in other rooms
  • Account-specific Muklog caches and replays stored on the device

Where necessary to operate shared rooms, room ownership may be transferred or the departing user anonymized, without infringing other users' rights.

3. Information that may be retained separately

Minimum payment transaction records needed for e-commerce laws, tax, refunds, payment fraud, or disputes are stored separately for the legally required period and then deleted.

4. Canceling subscriptions

You can delete your account regardless of subscription status. Account deletion does not cancel automatically renewing subscriptions managed by the store. To prevent future charges, cancel Muklog Plus separately in the store used to purchase it. In the app, Profile > Manage or cancel subscription opens the store's subscription management screen.

5. Processing time

Requests are processed promptly after identity verification. If complex rights or legal retention requirements need review, we will provide progress updates and an estimated timeline.

You can request account deletion regardless of subscription status. Deletion does not stop the store's automatic renewal. To prevent future charges, cancel separately in the store used to purchase your subscription.
Contact us about account deletion

Request deletion directly in Profile > Account and data deletion, or email jdle.official@gmail.com. Do not send passwords, purchase tokens or full receipts.

Korean original
JDLE · Muklog

Questions about these documents or your personal information: Contact by email